Frequently Asked Questions

Everything you need to know about shopping at Level Up Games.

How do I determine my size for your apparel?

Each product page features a detailed size guide. Since our fits vary between athletic and oversized styles, we recommend measuring a garment you already own and comparing it to our specs.

What is your return policy for limited edition drops?

We offer a 30-day return window for all unworn items with original tags attached. Please note that limited edition collaborations must be returned in their original, unopened packaging.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International shipping can take between 10-21 days depending on your local customs processing.

Are your garments sustainably produced?

We prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.

Can I change or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of purchase by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.