Returns & Exchanges

At Level Up Games, we want you to feel confident in your gear, which is why we offer a 30-day window for returns and exchanges on all unworn apparel. Ensure your items are in their original condition with tags attached to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Gear

Place the items in their original packaging and include the packing slip to ensure our team can identify your return quickly.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing